BLOG #QA

In the previous article, we explained how to properly define a Quality Policy. Today, to reinforce these definitions, we're going to share with you the four most common mistakes we at TIC Process identify during audits or our consulting activities. These are useful as a point of reference.

The Quality Policy is important because it reflects the organization's Mission and Vision, is related to its values and organizational culture, and above all, is a fundamental component of the Organizational Strategy. Therefore, it is important to take the necessary time to develop it and ensure that all these elements are included.

As we mentioned in the previous article, throughout our journey, we've detected errors in process definition in companies using QMSs based on the ISO 9001:2015 quality standard. We'll share with you the other two most common errors we've identified at TIC Process.

At TIC Process, we increasingly encounter a series of errors when reviewing processes within organizations. The Process is a tremendous tool for transferring knowledge within organizations.

The virtuous cycle attributed to William Edwards Deming: PDCA (Plan, Do, Check, Act), since he was the one who introduced it - but this concept was actually developed by Walter A. Shewhart - has served as the basis for defining controlled processes within a continuous improvement circuit and is strongly linked to the conceptual foundations of ISO standards.