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Learn how ISO 9001 and ISO 27001 certifications provide key benefits for quality management and business security.

A few years ago, the Knowledge Economy Promotion Regime (better known as the Knowledge Economy Law) was called the Software Industry Promotion Law (Law 26.692) and within its scope included those companies that: ....”accredit Software Research and Development Activities, Activities aimed at obtaining a recognized Quality standard and/or Software Exports”.

In the previous article, we explained how to properly define a Quality Policy. Today, to reinforce these definitions, we're going to share with you the four most common mistakes we at TIC Process identify during audits or our consulting activities. These are useful as a point of reference.

The Quality Policy is important because it reflects the organization's Mission and Vision, is related to its values and organizational culture, and above all, is a fundamental component of the Organizational Strategy. Therefore, it is important to take the necessary time to develop it and ensure that all these elements are included.

As we mentioned in the previous article, throughout our journey, we've detected errors in process definition in companies using QMSs based on the ISO 9001:2015 quality standard. We'll share with you the other two most common errors we've identified at TIC Process.

At TIC Process, we increasingly encounter a series of errors when reviewing processes within organizations. The Process is a tremendous tool for transferring knowledge within organizations.

The Process Map is a graphic representation that helps us show the interrelationship between an organization's most important processes. It's an excellent tool for showing an organization's operations from start to finish and imprinting its DNA.

The virtuous cycle attributed to William Edwards Deming: PDCA (Plan, Do, Check, Act), since he was the one who introduced it - but this concept was actually developed by Walter A. Shewhart - has served as the basis for defining controlled processes within a continuous improvement circuit and is strongly linked to the conceptual foundations of ISO standards.

When we used to design processes and represent them graphically using typical process diagrams with their inputs, channels with different actors, decisions, etc., we required tools with a complexity of images that represented the different elements of a process.

Here I am again... you know what you're passionate about??? That thing you can lose sleep over, that thing you can spend hours and hours doing and enjoying, it's something very similar to love, but it's what connects you to your creative and productive side, what sets that wonderful and perfect machine that is our brain in motion and that begins to generate beautiful things.

When we want to undertake something, when we want to be the architects of our own dreams, in addition to going through a multitude of experiences that can be positive or negative but that serve to capitalize on our experience and ultimately enrich and strengthen us, we must engage in a creative process.