The Process Map is a graphic representation that helps us show the interrelationship between an organization's most important processes. It's an excellent tool for showing an organization's operations from start to finish and imprinting its DNA.
Read MoreThe virtuous cycle attributed to William Edwards Deming: PDCA (Plan, Do, Check, Act), since he was the one who introduced it - but this concept was actually developed by Walter A. Shewhart - has served as the basis for defining controlled processes within a continuous improvement circuit and is strongly linked to the conceptual foundations of ISO standards.
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